Disputes and Resolutions
At Florance Group, we are committed to delivering a high standard of service and customer care. If at any point you are dissatisfied with the service provided or have a concern regarding your job, we encourage you to get in touch so we can work towards a prompt and fair resolution.
Raising a Concern:
If you wish to make a complaint or raise a dispute, please email us at resolutions@florancegroup.com.au with the following information:
- Your full name and contact details
- Job address and reference (if available)
- A clear description of the issue or concern
- Any supporting documents or photos that may assist
Our Process:
Once received, our team will acknowledge your complaint within 2 business days. We will then investigate the matter and aim to provide a formal response and proposed resolution within 7 business days, depending on the complexity of the issue.
Resolution:
Our goal is to resolve all concerns in a fair, timely, and respectful manner. If further action is required, we may contact you for additional information or offer a site visit to assess the matter in person.
Should a mutually agreeable resolution not be reached, you may refer the dispute to a relevant third-party body or industry regulator, depending on the nature of the issue.
NT: Consumer Affairs
Phone: 1800 019 319